Technical Issues

General

• How do I recover lost OnGrid files?
• Should I use Excel's Document Recovery?
• When the Tool starts up, it shows one customer briefly, then my default customer (usually Jack Sun and Jill Sky). What's going on?
• My proposal templates (or other settings) are missing, how do I get them back?
• Freezing when printing proposals

Errors

• Error when printing proposals
• The OnGrid Tool can't find the active customer database
• How do I fix installation errors?
• I got a pop up saying, "There was an error during code operation. The task was cancelled." What's going on?
• I'm getting an endless number of pop-ups stating, "OnGrid Tool -- Can't modify this cell". What's going on?
• When I open an OnGrid file it says "Excel was able to open the file by repairing or removing the unreadable content" but then nothing happens or it doesn't work. Why?